I’m Fine uses Zoom to create video conferences between a psychotherapist and one of their clients using our calendar. By impersonating the psychotherapist's own Zoom account using OAuth, a video conference is added for each online calendar event that is using the Zoom video provider. To use this feature, a psychotherapist must first enable the Zoom integration from settings and authorize the I’m Fine application. It can easily be disable at any time from settings.
Instalation
- 1. Go to Settings > Calendar.
- 2. Enable Zoom Video.
- 3. Follow the Zoom authorization flow and allow I'm Fine to create meetings in your name.
Usage
The main usage for Zoom in I’m Fine is to create online therapy sessions for psychotherapists and their clients.
Prerequisites:
- 1. I'm Fine was authorized to use an active Zoom account.
Creating a new session with Zoom video provider
Getting your video conference URL as well as the join URL for the client
Uninstallation
From the I'm Fine platform (Recommended)
- 1. Go to Settings > Calendar.
- 2. Disable Zoom Video.
From the Zoom App Marketplace
- 1. Login to your Zoom Account and navigate to the Zoom App Marketplace.
- 2. Click Manage > Installed Apps or search the I'm Fine app.
- 3. Click the I'm Fine app.
- 4. Click Uninstall.
Troubleshooting
Unable to add Zoom Meeting to calendar therapy session
Please choose the Zoom provider after you have chosen to create online meetings. If this does not work, please contact Support.
Unable to access my Zoom Meeting Recordings from I’m Fine
This feature is not available directly in I’m Fine. Please open the Zoom app and find the recordings there.
Unable to find my session with Zoom Meeting enabled
You can see your next sessions in the I’m Fine Calendar or for each client in the “Next sessions” section.
Contact Support
For support inquiries, please send an email to support-platform@im-fine.app. Our support team works between 09:00 and 20:00 CET and will respond to inquiries in one business day.
